Delivered through Anaya · 2025 – 2026
Semaphore: from market entry to real adoption in schools
The challenge
An Australian school-management platform, Xuno, needed to win adoption in South African schools, where every decision passes through principals, staff and school leadership, and where a foreign product starts with no local track record.
Who had to move together
- Platform
- Schools
- Principals & staff
- School leadership
Anaya's role
South Africa Country Manager, responsible for institutional growth, onboarding and adoption.
Evidence
- A sustained 16-month engagement
- Signed school clients
- An early-adopter school that became the local reference
The work
Opening conversations school by school, sequencing introductions to the right decision-makers, then leading onboarding, training and adoption so that signed schools became active users. A customer-success function was set up to keep engagement and retention high after signing.
What it provesAnaya can take a platform from first introduction to signed, working adoption inside a complex institutional environment, and hold those relationships over time.